What are pre-orders? Pre-orders, are an order for a product placed before it is available for purchase.
What are back-orders? Back-Orders allow you to place an order for a product, that is temporarily out of stock.
How much are pre-orders / back-orders? Prices may vary slighlty (from what was paid on the day of the order). Whilst we try to maintain the lowest possible price, factors such as supplier price and exchange rate fluctuations, could affect the final price when we receive it in store.
Note: Pre-orders could in some cases be a deposit price, without any knowledge of a final price from the Supplier or Manufacturer. In all cases you will be notified if there is a significant price change, from what was originally paid, before shipping.
How long do I have to wait for my pre-order / back-order? All
orders will be shipped once stock has arrived and full payment has been made, with the exception of Manufacturer Release Dates on some Pre-order Products. Waiting time depends on many factors, which are mostly out of our control. They could be for example, Manufacturing delays (due to global pandemics), Supplier shortages, or shipping delays.
Why am I being charged for my pre-order/back-order, even though the product isn’t released/re-stocked yet? This
is pre-payment for an item's payment and delivery costs that isn’t released yet to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p. Not all orders will be charged shipping depending on size, and total order amount (see our website for current shipping to find out more and our shipping policy for more information).
Read our full FAQ on Frequently Asked Questions page.
For detailed information on shipping of pre orders please read our Shipping Policy.
For detailed information on returns of pre orders please read our Returns Policy.