Your most asked questions answered right here! We take our most popular questions you have to us at Hearns Hobbies Melbourne and answer them in full to help guide you and ease your concerns.
- What are you doing during coronavirus? Are you still trading? Is your store open?
- What are your trading hours? (Are you open?)
What are pre-orders?
Pre-orders are as the name suggests, placing an advanced pre-release order on an item. This means that the order you are placing is for the future release of a product that has yet to be released, or re-stocked.
How much are pre-orders?
Pre-order prices are defined at the time based off what we initially received from the manufacturer.
This means that when we receive the product (to send to you), manufacturing costs, taxes, and even economic shifts in the country of the manufacturer, could affect the final price when we receive it in store.
So, we suggest you use the price shown only as a point of reference, as it may not be derivative of the final price when it is received and ready to be sent to you.
If you decide to cancel your pre-order then there will be a cancellation fee of 5% incurred.
How long do I have to wait for my pre-order?
The wait time depends on the release date of the pre-order product, and the time you placed your order.
Pre-order release times also vary per product, per manufacturer, transportation and many other factors.
If a release date is given from the manufacturer, please note that this is still subjective due to circumstances out of our control, and this isn’t indicative of our in-store stock date this could be a day or two after the release date.
Why am I being charged for shipping along with the purchase price of an item that is not released yet?
This is pre-payment for an item's payment and delivery costs that isn’t released yet (pre-order) to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p.
Not all orders will be charged shipping depending on size, and total order amount (see our website for current shipping to find out more and our shipping policy for more information).
What do I do about my order? It’s rather complex, I think I need to talk to someone.
Not a problem, if your order may be complex (I.e: lots of parts that need to be sourced, complex set etc), then please feel free to message us on facebook messenger with your request, along with your:
- mobile/phone number
- email address
This will help us contact you directly and let us assist you with your order.
I want to find out about a particular product, what do I do?
If you want to find out about a particular product, to help us get your answer more quickly make sure to get the part number or SKU of the product you are after.
For example: Instead of asking for a “HG 1/144 Gundam OO Diver” if you simply ask if we have a “G0225728” in stock that could help us answer your question a lot more quickly for you.