(03) 9614 3603 
HAT French Chasseurs Marching
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Note: ZipPay, Latitude Pay & LayBuy are for online purchases only.
Order before 11am, and your item will ship same day (Australia Only)
If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option).
NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. Please note additional smaller items may incur an additional shipping fee.
Incorrect Delivery Info/Contact Details:
Hearns Hobbies is not held accountable for incorrect delivery/contact information entered in by the user at checkout. Please check your details are correct before submitting your order. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.
At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details.
For more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering
Insurance:
It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. If an item that is not insured is lost/damaged during delivery/transit then the lost item compensation/refund is up to the discretion of the carrier.
Hearns Hobbies offers shipping with Insurance/"Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. Standard shipping DOES NOT include insurance by default.
Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance.
Read AUSPOSTS statement on Compensation on damaged goods: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
Read more about Insurance and refunds on our Refund Policy page: https://www.hearnshobbies.com/policies/refund-policy
Pre-orders are as the name suggests, placing an advanced pre-release order on an item. This means that the order you are placing is for the future release of a product that has yet to be released, or re-stocked.
How much are pre-orders?
Pre-order prices are defined at the time based off what we initially received from the manufacturer. This means that when we receive the product (to send to you), manufacturing costs, taxes, and even economic shifts in the country of the manufacturer, could affect the final price when we receive it in store. So, we suggest you use the price shown only as a point of reference, as it may not be derivative of the final price when it is received and ready to be sent to you.
How long do I have to wait for my pre-order?
The wait time depends on the release date of the pre-order product, and the time you placed your order. Pre-order release times also vary per product, per manufacturer, transportation and many other factors. If a release date is given from the manufacturer, please note that this is still subjective due to circumstances out of our control, and this isn’t indicative of our in-store stock date this could be a day or two after the release date.
Why am I being charged for my pre-order, even though the product isnt released yet?
This is pre-payment for an item's payment and delivery costs that isn’t released yet (pre-order) to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p. Not all orders will be charged shipping depending on size, and total order amount (see our website for current shipping to find out more and our shipping policy for more information).
Read our full FAQ on Frequently Asked Questions page.
For detailed information on shipping of pre orders please read our Shipping Policy.
For detailed information on returns of pre orders please read our Returns Policy.
Order before 11am, and your item will ship same day (Australia Only)
If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option).
NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. Please note additional smaller items may incur an additional shipping fee.
Incorrect Delivery Info/Contact Details:
Hearns Hobbies is not held accountable for incorrect delivery/contact information entered in by the user at checkout. Please check your details are correct before submitting your order. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.
At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details.
For more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering
Insurance:
It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. If an item that is not insured is lost/damaged during delivery/transit then the lost item compensation/refund is up to the discretion of the carrier.
Hearns Hobbies offers shipping with Insurance/"Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. Standard shipping DOES NOT include insurance by default.
Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance.
Read AUSPOSTS statement on Compensation on damaged goods: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
Read more about Insurance and refunds on our Refund Policy page: https://www.hearnshobbies.com/policies/refund-policy
Pre-orders are as the name suggests, placing an advanced pre-release order on an item. This means that the order you are placing is for the future release of a product that has yet to be released, or re-stocked.
How much are pre-orders?
Pre-order prices are defined at the time based off what we initially received from the manufacturer. This means that when we receive the product (to send to you), manufacturing costs, taxes, and even economic shifts in the country of the manufacturer, could affect the final price when we receive it in store. So, we suggest you use the price shown only as a point of reference, as it may not be derivative of the final price when it is received and ready to be sent to you.
How long do I have to wait for my pre-order?
The wait time depends on the release date of the pre-order product, and the time you placed your order. Pre-order release times also vary per product, per manufacturer, transportation and many other factors. If a release date is given from the manufacturer, please note that this is still subjective due to circumstances out of our control, and this isn’t indicative of our in-store stock date this could be a day or two after the release date.
Why am I being charged for my pre-order, even though the product isnt released yet?
This is pre-payment for an item's payment and delivery costs that isn’t released yet (pre-order) to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p. Not all orders will be charged shipping depending on size, and total order amount (see our website for current shipping to find out more and our shipping policy for more information).
Read our full FAQ on Frequently Asked Questions page.
For detailed information on shipping of pre orders please read our Shipping Policy.
For detailed information on returns of pre orders please read our Returns Policy.
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