General Delivery Information Hearns Hobbies uses Australia Post Regular and Express Services for online orders. On occasion, we may use a courier service such as TNT. Getting your goods to you safely and swiftly is of utmost importance to us. To ensure the secure delivery of orders to the correct recipients our carriers all require someone to sign for the consignments at the final destination.
Delivery Costs and Times Delivery charges and ETA depend on your location, how much you have purchased, and, what freight method you have selected. As a general rule, we aim for a 24-hour turnaround from the moment your order has been received to the order being shipped from our store. There are times when this may stretch out to 48 hours but that is generally a case of items being temporarily out of stock.
Shipping within Australia
Standard Shipping $0.00 - $99.99 - Flat Rate $10.99 Standard Shipping o over $99.99 – Free Standard Shipping Express Next Day Shipping ($0.00 - $150.00) - Small Items ONLY $12.99 Express Australia Wide ($150.01 - $400.00) - Excludes L large Items $19.99
Standard Shipping $0.00 - $99.99 – Flat Rate $7.99 Standard Shipping o ver $99.99 – Free Standard Shipping Express Post - Next Day Network - Before 11 am ($0.00 and up) $9.99
NORTHERN TERRITORY (
Australia) Standard Shipping $0.00 – $99.99 – Flat Rate $14.99 Standard Shipping over $ 100 ( Note: Large Parcel may attract additional freight) – Flat Rate 9.99
Hearns Hobbies reserves the right to upgrade the freight method to a courier service at no extra cost to the recipient if the selected method of freight is inappropriate. Hearns Hobbies reserves the right to cancel an order if it deems the freight method is not appropriate to ensure the parcel arrives in an acceptable condition. Please note that items greater than 5 cubic kg’s CANNOT be shipped to PO Boxes. We must have a street address for any order totalling over the 5 cubic kg mark, or, any order greater than 1050 mm in length. As our carriers require a signature at the point of delivery it is a requirement that you provide Hearns Hobbies with a delivery address where someone will be pre-sent to sign for the consignment during business hours (9 am – 5 pm, Monday to Friday). Work addresses are often given by customers to make this process easier.
– Duties and Taxes All prices on hearnshobbies.com include GST. The GST component will be deducted if the shipping address is outside of Australia. International deliveries may be subject to Customs duties and/or taxes depending on the value of the order. Payment of any duties/taxes is the responsibility of the customer. Hearns Hobbies and its suppliers accept no liability for any duties or taxes due upon the orders arrival into the customer’s country. Each country has its own customs levy level so please be aware of this when placing international orders.
Tracking Your Order If you want to find out when your order will arrive, you can check its progress at https://auspost.com.au/mypost/track/#/search . If your order is severely overdue please contact Hearns Hobbies
If you believe a box has been lost in transit please call Hearns Hobbies with the order or invoice the number and a list of the missing items. A track and trace search will be undertaken and enquiries will be made with the relevant freight company to try and locate the missing box. A a claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing Parts Should you receive merchandise that is missing a part please contact Hearns Hobbies. We will ensure that you are sent the part from our stock as appropriate.
Missing or Damaged Shipments Please ensure that all boxes in your order are present and in a reasonable condition before signing for delivery. On occasion, carriers may deliver orders over two different deliveries dependent on the size of the order. Please note that ground and air shipments can be assigned to separate trucks and may arrive at different times of the day. Please do not sign for boxes with exterior damage. This will immediately invalidate any insurance for ‘Damaged Goods’ and immediately becomes the customer's property in its signed condition. If the box has been delivered without the driver obtaining your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before a refund or replacement can occur.
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