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Terms & Conditions

DEFINITIONS:


"User" means the person or entity using the website. "Owner" means the company that owns the website, Hearns Hobbies "Service Provider" means the company providing the website content management system and hosting services to the Owner for the website. "Website" means "https://www.hearnshobbies.com/"

 

RETURNS & REFUNDS:


For further information on Returns & Refunds be sure to read our seperate Returns Page.

 

CHANGE OF MIND:


For further information regarding Change Of Mind be sure to read our seperate Returns Page.

PRE-ORDERED ITEMS:


Where there it is a limited edition product, new release or a non stock item we will ask for firm commitment: a deposit or a payment in full. When placing a deposit or pre-ordering an item you are accepting that this is not refundable. In the case we can not confirm the price upfront and the price is substantially different to what was advertised then we will accept to refund the deposit otherwise in any other case the deposit is not non refundable.

Pre-order item prices may change upon receipt of products in store. This price may change due to manufacturer request/situations out of our control.

REFUNDS:


For further information regarding Refunds be sure to read our seperate Returns Page.

LAYBY POLICY:


To lay-by one or more items, we require a deposit of 50% of the total amount. To lay-by your order, please call us during business hours or visit our store in Melbourne CBD. Our lay-by policy term is 3 months. If you require more time to complete your lay-by purchase, please let us know and we will do our best to assist you.

 

LIABILITY:

RESPONSIBILITY:


We'll go all out to help you choose the right combination of products for your hobbying needs. And we'll bend over backwards to make sure you're satisfied. But there's a limit to everything. And here's ours:

We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.

If you substitute or replace normal kit hardware and/or radio components with after-market accessories, Hearns Hobbies cannot be held responsible for problems or equipment failure caused by incompatibility or modifications. This includes all other products sold by Hearns Hobbies.

GENERAL ERRORS:


Hearns Hobbies makes every effort to ensure the accuracy of the information published here and on our Web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Hearns Hobbies makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

PRICING ERRORS:


If an error is made and a product is listed at an incorrect price, Hearns Hobbies shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to you, Hearns Hobbies shall immediately issue a credit in the amount of the incorrect price.

AUSTRALIAN CONSUMER LAW OUTLINE:


All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. There are consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

CONTACT US

If you have any questions or concerns relating to your order, then please contact our service support team immediately via our:

Contact Us Page

 

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