At Hearns Hobbies we want our customers to be completely satisfied with their purchase and we understand that you may need to return a product, please see below our returns policy.
We recommend you read our Returns Policy as well as our Terms and Conditions prior to making a purchase from our store, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. We adopts the same approach. The type of remedy we can offer may also vary depending on how long it takes you to return the product to us.
For any product return, please follow our returns Policy procedure. This includes products that carry a manufacturer’s warranty. Any cost incurred by you in returning the item to us will be borne by you.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from an Hearns Hobbies store/warehouse, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our friendly and knowledgeable Customer Service Team on (03) 9629 1425
If you have any questions or concerns relating to your order, then please contact our service support team immediately via our: