Coronavirus (COVID-19) Update – Hearns Hobbies
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Coronavirus (COVID-19) Update

23 OCTOBER 2021 - UPDATE

Restrictions are easing! Please note that Retail is not open for walk in trading however it should announced very soon. For now we can serve you at the door.

Online orders are still being process daily

WE STRONGLY RECOMMEND USE OF EXPRESS POST SERVICE 


Online Orders: are dispatched daily. Complete orders placed before 11 am will typically ship same-day.

Click and Collect: please get in touch with the store by phone or Facebook Messenger. Discuss your needs with us and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.


Same Day Delivery: this service is now available for the Melbourne Metro area (see list of postcodes). If you live in one of the eligible postcode areas, chose this option at checkout if you would like to receive your order same-day. Orders must be placed before 11am Mon-Fri to qualify. Contact the store by phone, Facebook or email beforehand if you have any questions.

Australia Post Delays: Delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. As of 1/09 Auspost cannot guarantee traditional delivery timeframes and timeframes change on a daily basis. To stay up to date, visit the Auspost website here

PLEASE NOTE: We do not control what our freight partners do and once your items leave our store we cannot control when they get delivered. To avoid disappointment, we recommend patience and getting your orders in early.

29 SEPTEMBER 2021 - UPDATE

Currently we are only trading via our online store and click & collect only.

WE STRONGLY RECOMMEND USE OF EXPRESS POST SERVICE 


Online Orders: are dispatched daily. Complete orders placed before 11 am will typically ship same-day.

Click and Collect: please get in touch with the store by phone or Facebook Messenger. Discuss your needs with us and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.


Same Day Delivery: this service is now available for the Melbourne Metro area (see list of postcodes). If you live in one of the eligible postcode areas, chose this option at checkout if you would like to receive your order same-day. Orders must be placed before 11am Mon-Fri to qualify. Contact the store by phone, Facebook or email beforehand if you have any questions.

Australia Post Delays: Delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. As of 1/09 Auspost cannot guarantee traditional delivery timeframes and timeframes change on a daily basis. To stay up to date, visit the Auspost website here

PLEASE NOTE: We do not control what our freight partners do and once your items leave our store we cannot control when they get delivered. To avoid disappointment, we recommend patience and getting your orders in early.

________________________________________________________________

01 SEPTEMBER 2021 - UPDATE

Currently we are only trading via our online store and click & collect only.

Online Orders: are dispatched daily. Complete orders placed before 11 am will typically ship same-day.

Click and Collect: please get in touch with the store by phone or Facebook Messenger. Discuss your needs with us and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.


Same Day Delivery: this service is now available for the Melbourne Metro area (see list of postcodes). If you live in one of the eligible postcode areas, chose this option at checkout if you would like to receive your order same-day. Orders must be placed before 11am Mon-Fri to qualify. Contact the store by phone, Facebook or email beforehand if you have any questions.

Australia Post Delays: Delays may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. As of 1/09 Auspost cannot guarantee traditional delivery timeframes and timeframes change on a daily basis. To stay up to date, visit the Auspost website here

PLEASE NOTE: We do not control what our freight partners do and once your items leave our store we cannot control when they get delivered. To avoid disappointment, we recommend patience and getting your orders in early.

 

21 AUGUST 2021 - UPDATE

Our services are continuing online and click & collect. We will resume walk-in trading as soon as it is allowed.

How can we help during a lockdown?

Online orders are dispatched daily, and we have additional resources in place to dispatch orders the same up to 11 am. We sometimes can do better; however, try to put your order as early as you can. To date, Australia Post Services don't show any usual delays.

Click and Collect: please get in touch with the store by phone or Facebook. Discuss your needs and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.

Same Day Delivery: this service is for Melbourne metropolitan only (see list of postcodes). This is a new service that we are offering now, and it is on a trial base. If you are considering using this service, check the list of postcodes and select this option at check out.
Contact the store by phone, Facebook or email.
Your order MUST be placed no later than 11 am to use this service, and it is available ONLY on weekdays.

 

06 AUGUST 2021 - UPDATE

As of today, our services are moving online and click & collect. We will resume walk-in trading as soon as it is allowed.

How can we help during a lockdown?

Online orders are dispatched daily, and we have additional resources in place to dispatch orders the same up to 11 am. We sometimes can do better; however, try to put your order as early as you can. To date, Australia Post Services don't show any usual delays.

Click and Collect: please get in touch with the store by phone or Facebook. Discuss your needs and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.

Same Day Delivery: this service is for Melbourne metropolitan only (see list of postcodes). This is a new service that we are offering now, and it is on a trial base. If you are considering using this service, check the list of postcodes and select this option at check out.
Contact the store by phone, Facebook or email.
Your order MUST be placed no later than 11 am to use this service, and it is available ONLY on weekdays.

 

28 JULY 2021 - UPDATE

As of today, Hearns Hobbies has re-opened its doors to the general public and all of our loyal customers! So feel free to come in, say hi, and have a browse.

Some density restrictions still apply therefore please follow the directions from the Authorities in relation to distancing and masks requirements.

 

16 JULY 2021 - UPDATE

As of today, our services are moving online and click & collect. We will resume walk-in trading as soon as it is allowed.

How can we help during a lockdown?

Online orders are dispatched daily, and we have additional resources in place to dispatch orders the same up to 11 am. We sometimes can do better; however, try to put your order as early as you can. To date, Australia Post Services don't show any usual delays.

Click and Collect: please get in touch with the store by phone or Facebook. Discuss your needs and agree on a pick-up time with our staff. This is available between 10am and 5pm, Monday to Friday.

Same Day Delivery: this service is for Melbourne metropolitan only (see list of postcodes). This is a new service that we are offering now, and it is on a trial base. If you are considering using this service, check the list of postcodes and select this option at check out.
Contact the store by phone, Facebook or email.
Your order MUST be placed no later than 11 am to use this service, and it is available ONLY on weekdays.

 

25 JUNE 2021 - Update

As of today, Hearns Hobbies has re-opened its doors to the general public and all of our loyal customers! So feel free to come in, say hi, and have a browse.

Our trading hours have been restored back to the way they were prior to Covid 19 restrictions. Keep up to date on our "google", or read our "contact us" page for more info.

 

27 MAY 2021 - Update

Due to the recent Covid-19 Victorian Lockdown Laws Hearns will temporarily not be accepting in-store retail, and reverting back to online purchase and dispatch once again. Local delivery within Central Melbourne (Melbourne 3000 only) may be available but is pending per each individual circumstance and resources available at the time.

NOTE: Click & Collect is available, however please call the store FIRST before placing your order so we can work accordingly.

Please feel free to reach out via Phone or Social Media for any support; we will try to help at best that we can with the given available resources.

Please note that due to higher demand in deliveries now than before Auspost/Startrack/DHL (all shipping companies) are seeing a delay in deliveries we ask that you remain patient for your delivery.

We are actively keeping track of any and all breaking news from the Australian Government regarding the COVID-19 pandemic, and as such we prioritize our customers and staff health above all else.

Online orders will still be accepted as normal, so if you are in self quarantine and are after something in particular you may order online through our E-commerce store, or even call us in store and we can pick out what you are after and ship it per your request (in some situations we may even be able to do a temporary pick up, please call us beforehand).

In these times we are doing our best to attend to every one of our customers requests and we appreciate your patience, we kindly ask that you remain patient with us and we will get through to each request/inquiry we can as quickly as possible.

 


18 February 2021 - Update

As of 11:59pm (17/02/21) last night, Hearns Hobbies has re-opened its doors to the general public and all of our loyal customers! So feel free to come in, say hi, and have a browse.

Our trading hours have been restored back to the way they were prior to Covid 19 restrictions. Keep up to date on our "google", or read our "contact us" page for more info.


12 February 2021 - Update

Due to the recent Covid-19 Victorian Lockdown Laws Hearns will temporarily not be accepting in-store retail, and reverting back to online purchase and dispatch once again. Local delivery within Central Melbourne (Melbourne 3000 only) may be available but is pending per each individual circumstance and resources available at the time.


27 October 2020 - Update

As of the latest news from the Victorian government. Hearns Hobbies will be re-opening its doors to all our customers from Wednesday 28/10/20.

Our trading hours have been restored back to the way they were prior to Covid 19 restrictions. Keep up to date on our "google", or read our "contact us" page for more info.

IMPORTANT NOTE: We kindly ask all customers who come in store to respect our guidelines and requests such as: Masks on when coming in, limiting your browsing time by asking staff for a recommendation, or knowing what you're after, and respecting distancing protocols, thank you.

Please note deliveries from Auspost/Startrack/DHL (all shipping companies) are still seeing a delay in deliveries (however hopefully that will stabilise in the coming weeks) we still ask that you remain patient for your delivery.

Auspost's Official web page regarding Coronavirus.

 


4 August 2020 - Update

As of the latest news from the Victorian government. Hearns Hobbies & The Hobbyman by Hearns will be following the new restrictions. This means that we will still be operating online and following strict guidelines.

Our trading hours will change from the 8th of August 2020 on-wards until the latest lock-down is over. To see the new trading hours visit our "google", or read our "contact us" page for more info.

Please note that due to higher demand in deliveries now than before Auspost/Startrack/DHL (all shipping companies) are seeing a delay in deliveries we ask that you remain patient for your delivery.

 


24 March 2020 - Update

In light of the recent events and Australian Governments lockdown, Hearns Hobbies & The Hobbyman by Hearns are still operating as normal.

In respect of the Social Distancing requirement, we will be limiting interactions in store for both you (the customer) and our staff in order to limit the chances of infection where possible.

Taking this into account, we do kindly ask and appreciate that there be no offense taken if you are asked to keep a distance and conversations are kept short. If there is a large demand, we may be forced to allow a certain amount of customers into the store per time so the chance of infection can be lowered further.

We don't take this news lightly and are doing this for both yours and our health benefit, we ask that you kindly respect this, thank-you.



Auspost's official statement in regards to deliveries and pickup:

Australia post has issued the following statement:

The health and safety of our people and customers in the communities in which we operate is our priority.

We have now implemented additional measures with our delivery drivers and posties when delivering parcels.

To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.

If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.

All parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.
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